Designing Effective Quick Reference Guides

About the presenters

Cory Costantino, design director, HFR&D  

For over 20 years, Costantino has helped guide products, from hand-held consumer electronics to medical devices and software user interfaces, from concept to production. Costantino is a board-certified human factors professional. He received his M.S. in Human Factors in Information Design from Bentley University and his B.S. in Industrial Design from Wentworth Institute of Technology. He oversees and contributes to a wide range of projects, including software user interfaces, instructional materials, hardware/ergonomic design reviews, and multi-phase projects, where he often contributes to user research and usability testing. Costantino has served as design director and co-founder of two start-up companies, an adjunct professor of design, and as a design consultant. His unique and diverse experience enables him to deeply understand the intersection of client resources, user needs, and design vision.

Jacqueline Edwards, senior user interface designer, HFR&D 

Edwards has been with the Emergo by UL, Human Factors Research & Design (HFR&D) team since 2019. As a user interface designer, Edwards is involved in developing information guides, quick reference guides, and graphical user interfaces. She holds a BFA in Industrial Design from Milwaukee Institute of Art and Design and an MS in Industrial Design from Eindhoven University of Technology. She is also a member of the HFR&D’s Diversity, Equity, and Inclusion Advisory Team.